The City Difference

Your facilities partner for the long term

City takes responsibility for your facilities and equipment from end to end. Multiple perspectives and talents join forces to maximize your investments and improve your operations.

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Self-deliver up to 95% of services for critical trades

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Eliminate unnecessary expenses and miscommunications

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Increase asset uptime with proactive maintenance

A radically different approach to continuously reaching your goals

Our holistic approach relies on a transparent and collaborative partnership to deliver a tailored solution to your growth.

City Partnership Difference
Self-perform with City

Dedicated self-performing teams ensure trust and accountability

We’re accountable for our results because we believe, “it’s City’s name above the door.”

A single technician is dedicated to each store as the right hand to your store managers. Our first-class training program prepares our technicians to solve 90% of maintenance issues, avoiding multiple trips and increasing efficiency.

Our size and scale allow us to respond rapidly and deliver innovative solutions as your business changes. We match service level targets to your goals and build our business around your expectations.

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Data drives closed-loop decisions

Having real-time and historical data at our disposal helps us make smart decisions that drive greater efficiency and equipment uptime. 

We measure every element of every work order to increase efficiency and performance. Based on data we collect automatically, and in the field, we track your asset needs and adjust our services to meet KPIs. 

We analyze billions of data points for service jobs across 40 years and four continents to understand asset requirements under different conditions. We track your asset needs and adjust our services to meet KPIs.  You have complete visibility into service jobs, spend, and results.

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Integrated systems enable a seamless customer experience

In addition to field technicians dedicated to your stores, you have a full customer service team, engineers, and equipment experts working for you behind the scenes. 

  • 24/7/365 support
  • Bilingual staff
  • Triage – cost control

We all know your business and we communicate seamlessly because we use the same systems and work as One Team Together.

The City Partnership helps you reach new levels of customer satisfaction

When stores look great, food is fresh, and equipment runs smoothly, customers feel good about their shopping experience and keep coming back.