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City US Welcomes Senior Leaders

City Facilities Management (US) LLC is excited to recognize the following Senior Leaders. Read below how each team member will be playing a pivotal role in the growth & development of our organization as City expands its presence to the West Coast.

press-release-photos-3-300x300-6366060Andrew Atkinson has joined the City US team as President of West Coast Operations reporting to Paul Smith, CEO of City US. As a member of the US Board of Directors, Andrew’s main focus will be on growing the business on the West Coast with new grocery and convenience store partners in a manner similar to what he has achieved in Australia.

Andrew has been working at City Australia for approximately eight years in the role of Director, Strategic Partnerships and General Manager, FM Operations. Prior to joining City, Andrew spent nearly eight years working at Coles in various maintenance management roles for both Coles and Coles Express, one of Australia’s leading grocery and convenience retailers. In his new role, he is most excited to know and work with the City US team, help establish a new market and team on the West Coast and be able to pass on some of his City knowledge to help grow future leaders for City US.

Andrew appreciates City’s positive culture. He “enjoys the ‘can do’ approach, the team environment, and pulling together as an organization to find and deliver the best solution for the customer.”


3-300x300-3426512Liz McCallum has joined the City US team as EVP of Customer Service reporting to Sarah Smith, Global Head of Help Desk and Paul Smith, CEO of City US.

As a member of the US Board of Directors, Liz will lead, manage and develop City’s customer care strategies across the US and will work to seek new business opportunities and explore markets in order to develop the customer service function in line with business strategies and plans for expansion across the US. Reporting to Liz will be the Help Desk leadership team.

Liz has worked for City Australia for over 11 years and was instrumental in the establishment of the Australian business. Prior to joining City Australia, Liz spent over 11 years working for City UK in a variety of Contact Centre roles. Liz recently graduated from AICD, Australian Institute of Company Directors.

In her new role, Liz is excited to be able to continue to be part of City’s global success as she believes City US is a fast-growing business with prospects across the full spectrum of facilities management. She most enjoys that City embraces and encourages different ways of thinking which allows for a more innovated culture across our business.



Tony Parkinson has joined the City US team as SVP of West Coast Operations reporting to Andrew Atkinson, President of West Coast Operations.

In Tony’s new role, his main focus will be on supporting business growth and development on the West Coast. Tony began his career as an indentured electrical engineering apprentice almost 30 years ago. His early years were spent working on large government installation projects within army barracks through to art galleries, progressing through the ranks of site supervision into management. In his new role, Tony is excited about meeting the people that have been part of our fantastic success in the US and helping to expand the business for the future.

To Tony, City has been an absolute pleasure to be a part of. As someone who is passionate about delivering a great service, City’s culture and the teamwork it creates is a perfect fit for him. He believes “the people make City, and this has helped us grow across the world.”


4-300x300-1658444Cary Nix has been promoted to SVP of Engineering and Operations reporting to Buster O’Brien, President of City Building and Engineering Services (CBES).

As SVP of Engineering and Operations, Cary will lead the CBES engineering team and all technical solutions for City Northeast. He will support Retail Business Services’ (RBS) Center of Excellence for Refrigeration, EMS, HVAC, Engineering, Project Management, and Commissioning and as well as all support of Ahold Delhaize’s strategic sustainability goals.

Since starting with City in 2017, Cary has grown the engineering department’s team and capabilities, to include programs such as integrated maintenance support and data-driven ReCX. He also developed a prototype system design for supermarket applications which significantly reduces charge limits and positively impacts Global Warming Potential (GWP). Cary is proud of the fact that City provides support for programs that give back to local communities and charities. In his own words, “Additionally, I appreciate the support William and Susan Haughey, our Founders, provided the City/CBES team members during the COVID-19 pandemic. We are lucky to have such supportive ownership.”


5-300x300-1413975Bill Carr has joined City as the Vice President of Business Development reporting to Warren Weller, EVP of Sales and Marketing.

Bill will work closely with senior leadership to develop and implement sales and customer development strategies. A graduate of DePaul University, Bill has over 25 years of experience in the refrigeration and HVAC industry. He started in the industry working for his father’s refrigeration & HVAC company where he cleaned condenser coils and helped deliver parts. After a tour in the U.S. Navy, he returned to work for his father as a service technician.

In his new role, Bill is looking forward to helping build relationships with potential new customers while differentiating our service options and selling our value proposition that benefits the customer. He is excited to get started with the City team and work with everyone to help take care of our customers and grow the business.



Category: News

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