Facilities management (FM) is known for its role in keeping buildings and equipment running smoothly, efficiently, and safely, but did you know that the field is one of the most critical factors in ensuring the operational success of supermarkets, convenience stores, and other retailers that depend on commercial refrigeration? Rising energy costs, tougher regulations, and increasing customer expectations are reshaping…
Resources
Blog
What Is Capital Planning? A Retailer’s Guide
September 1, 2025
Retailers juggle dozens of priorities, from customer experience to supply‑chain costs. In the middle of that balancing act lies capital planning — the long‑range process of setting aside funds for major investments such as equipment replacements, remodels, and store expansions. Unlike routine budgets that focus on the next quarter, capital planning creates a multi‑year roadmap for large, physical assets. It’s…
News
City US Announces the Appointment of Buster O’Brien as COO
June 5, 2024
JACKSONVILLE, Fla. (June 5, 2024) – City Facilities Management (US) LLC announced on Wednesday, June 5, 2024, that Buster O’Brien is serving as the new Chief Operating Officer for City’s North American business. “I’m honored for the opportunity to lead this extraordinary organization of dedicated and talented professionals,” says Buster. “This is an incredibly exciting time at City. We are committed…
Blog
Guide to Hiring a Facilities Management Company: 10 Things to Know
November 29, 2022
As a facilities leader, you understand better than anyone that choosing the right facilities provider or facilities management company for your organization is a high-stakes proposition. While budget pressures will push cost reduction high on your list of requirements, you know you don’t want lower pricing to come at the expense of quality, reliability, and staying competitive. You’re also aware…
Blog
How City Tackles Your Snow Problem: The 2021-2022 Snow Season
March 29, 2022
Snowstorms can cause significant issues for stores, from widespread power outages to blocking entrances and exits to sheets of ice covering the parking lots. When sudden weather hits and stores are shut down behind inches of snow, it is up to the store’s maintenance team or vendor to help keep stores and their technology up and running. On average, the…
North America
2016: City US is established in North America, in partnership with Southeastern Grocers (SEG), servicing over 750 supermarkets across 7 southern states.
2016: City US acquires Baltic Trail Facilities Management, servicing over 800 Ahold supermarkets across 11 north eastern states.
2018: City US establishes its partnership with leading retailer, Walmart, providing services to 460 stores in 3 southern states.
2019: City US expands its partnership with Walmart, providing services to 500 stores in 16 northeastern states.
Europe
1985: Willie and Susan Haughey establish City Refrigeration Holdings (UK) Ltd in Glasgow, UK.
1995: City UK launches long term partnership with Asda, one of the country's leading supermarket retailers, to provide total FM services across more than 600 locations in the UK.
2005: City UK establishes its construction and engineering division, providing innovative solutions across multiple sectors in the UK.
2009: City UK provides multi-site FM services throughout the country to Booker wholesalers and BP petrol forecourt operators.
2011: City UK begins the provision of dedicated FM and cleaning services across the distribution network of Asda supermarkets.
2017: City UK confirms the acquisition of Lesprit Ltd, trading as Maintenance Management Ltd (MML) and Atrium Maintenance France (AMF) based in Milton Keynes (UK) and Lille (France) respectively.
2019: City UK signs deal with Marks & Spencer servicing 1000 sites.
Australia
2009: City Australia launches in Melbourne, in partnership with Coles, servicing over 700 supermarkets across the country.
2015: City Australia expands its partnership with Coles, servicing all Liquorand and Express stores across the country.
2015: City Australia establishes its partnership with Target, servicing over 300 stores across the country.
2016: City Australia expands its partnership with Coles, servicing all its regional Distribution Centres across the country.
2016: City Australia signs a new 10-year partnership deal with Coles. This deal represents one of the largest GNFR contracts signed by Coles.
2017: City Australia renews its partnership with Target for another 10 years.
2018: City Australia commences cleaning self-delivery to Coles Distribution Centres throughout the country.
2019: City Australia signs its first healthcare partnership with the Australian Red Cross Lifeblood.
2019: City Australia establishes its partnership with mycar, servicing 260 sites.
Asia
2015: City Asia launches in Kuala Lumpur, Malaysia, in partnership with Dairy Farm, servicing over 205 supermarkets across the region.
2017: City Asia commences service delivery to 450 Guardian health and beauty sites in Malaysia.
2018: City Asia expands its partnership with Dairy Farm, servicing 630 sites in Singapore.
2019: City Asia expands its partnership with Dairy Farm, servicing over 1800 sites in Hong Kong.